Refund & Cancellation

1. Policy Overview

StudyBooz invests in faculty time, learning content, and student support when you enrol. Because of this, refunds are limited and processed only under the conditions described below. By completing a purchase or admission payment, you acknowledge and accept this policy.

This policy should be read with our Terms & Conditions and Privacy Policy.

2. Cancellation by Student

You may request cancellation of a course or test series enrolment by contacting StudyBooz support in writing (email or WhatsApp) from the registered contact details used at enrolment.

Cancellation requests are reviewed based on when the request is received, whether access to content has begun, and the type of product purchased. Submitting a request does not automatically mean a full refund will be granted.

3. Refund Eligibility

Subject to verification, a refund (full or partial) may be considered if:

• Duplicate payment: the same order was charged more than once due to a technical or gateway error.
• Service not delivered: StudyBooz is unable to provide the purchased course or test series and no suitable alternative is offered.
• Early cancellation window: a written cancellation request is received before content access, batch start, or material dispatch — as confirmed by our admissions team for that specific product.
• Incorrect enrolment: you were enrolled in the wrong programme due to an error on our side and prefer a refund instead of a transfer.

Any approved refund may be reduced by applicable payment gateway charges, taxes already remitted, or administrative costs, where permitted by law.

4. Non-Refundable Cases

Fees are generally non-refundable in the following situations:

• After live or recorded course access has been activated and content has been viewed or downloaded.
• After a test series attempt has started or exam papers have been accessed.
• Change of mind, personal schedule conflict, or choosing another coaching institute.
• Partial attendance, unused classes, or dissatisfaction with exam performance.
• Violation of StudyBooz Terms & Conditions (account sharing, content piracy, misconduct).
• Instalment or registration amounts marked as non-refundable at the time of admission.

5. How to Request a Refund

To raise a cancellation or refund request:

• Email studyboozlearning@gmail.com or info@studybooz.com, or message us on WhatsApp at +91 97794 30034.
• Share your full name, registered phone/email, order or payment reference, course/test series name, and reason for the request.
• Attach payment proof (screenshot or receipt) to help us verify the transaction quickly.

Incomplete requests may delay processing. We may ask for additional verification before approving any refund.

6. Processing Timeline

Once a refund is approved, StudyBooz will initiate the refund to the original payment method where possible. Bank or UPI credit timelines typically range from 7–14 business days, depending on your bank and payment partner.

You will be informed by email, phone, or WhatsApp when the refund has been initiated. StudyBooz is not responsible for delays caused by banks, wallets, or payment gateways after the refund has been processed from our side.

7. Batch / Course Changes

Where capacity and academic fit allow, StudyBooz may offer a transfer to another batch or related programme instead of a refund. Fee differences (if any) will be communicated before the transfer is confirmed.

Transfers are not guaranteed and are subject to approval by the admissions team.

8. Cancellation by StudyBooz

StudyBooz may cancel or reschedule a batch, course, or test series due to low enrolment, faculty unavailability, technical issues, or circumstances beyond our reasonable control. In such cases, we will offer either:

• Transfer to an alternative batch or comparable programme, or
• A refund of the amount paid for the affected service (or unused portion, as applicable).